A presentation slide with a rust-brown background displays 'COMMUNICATION SKILLS' as the main title, with subtitles 'Conveying Empathy & Authenticity' and 'Verbal Following, Exploring, & Focusing Skills.' Two dark profile silhouettes face each other with bidirectional arrows between them, representing dialogue. The attribution reads 'SOWK 486w Fall 2026, Jacob Campbell, Ph.D. LICSW, Heritage University.'
A course slide titled 'Plan for Week Five' presents a two-column layout: the left Agenda column lists topics including Communicating Informed Consent, Confidentiality, and Agency Policies; The Facilitative Conditions; Empathy; Authenticity; and Praise. The right Learning Objectives column specifies four goals: describe substance use disorder confidentiality requirements, demonstrate understanding of facilitative conditions (empathy, respect, authenticity) and their application in helping relationships, practice recognizing and responding to client emotions using empathic communication and reciprocal empathy strategies, and apply authenticity principles to build trust and connection. The slide footer indicates Fall 2026 SOWK 486w Communication Skills taught by Jacob Campbell, PhD. LICSW at Heritage University.
A donut chart breaks down therapeutic outcomes into four factors: client or extra-therapeutic factors (40%), relationship factors (30%), placebo/hope/expectancy factors (15%), and model/technique factors (15%). The accompanying text states: 'Nearly half of the outcome relies on fundamental skills and abilities that social workers need to learn, apart from the type of treatment offered' (Adams et al., 2008; Miller et al., 2013).
A presentation slide titled 'ROLE CLARIFICATION: HELPING CLIENTS HAVE AN IDEA WHAT TO EXPECT' displays four green text boxes listing strategies—determine client expectations, emphasize client responsibility, emphasize process difficulties, and clarify your own role—flanked by a female silhouette (Hepworth et al., 2023) and extinction explosion globe icon (Skinner, 1933).
A presentation slide titled 'COMMUNICATING: INFORMED CONSENT, CONFIDENTIALITY, AND AGENCY POLICIES' features a green thought bubble posing 'What are the limits of confidentiality?' alongside a red clipboard icon labeled 'Informed Consent' with checkboxes and an X mark. From Jacob Campbell, Ph.D. LICSW at Heritage University, Fall 2026 SOWK 486w Communication Skills course.
A presentation slide titled 'HIPAA AND PART 2 SUBSTANCE USE DISORDER CONFIDENTIALITY' displays educational content on legal protections for patient privacy in substance use treatment. Key requirements include: Part 2 updated February 8, 2024 with compliance deadline February 16, 2026; written consent required; cannot confirm patient status; SUD counseling notes need separate consent; records follow the recipient; narrow exceptions with no clear duty-to-warn exception; in Washington, youth 13+ can consent to their own outpatient SUD treatment. The quote emphasizes confidentiality protections address discrimination and prosecution concerns deterring treatment entry.
A presentation slide titled 'Facilitative Conditions: Basic Helping Attitudes' displays a diagram with three main teal boxes labeled Respect, Empathy, and Authenticity. Beneath these are overlapping elements: a red Warmth box under Respect, and green ovals labeled Unconditional Positive Regard and Congruence on the left and right sides respectively. Citations attribute the framework to Rogers (1979) and Hepworth et al. (2023). This is a Fall 2026 SOWK 486w Communication Skills course slide from Heritage University.
A presentation slide on empathic communication featuring Brené Brown's quote 'The Power of Vulnerability.' The illustration depicts a larger figure reaching down to a distressed smaller figure trapped in darkness on a ladder, with text reading 'Hey! I'm stuck IT'S DARK I'M OVERWHELMED,' symbolizing the practice of emotional understanding and connection.
Presentation slide titled 'Empathetic Communication: The Parts of Empathetic Communication' displays four numbered components in a rust-colored box: (1) Perspective-taking and recognizing their perspective as truth, (2) Staying out of judgment, (3) Recognizing emotion in other people, (4) Communicating emotion with people. Citation: Wiseman, 2007. Course context: Fall 2026 SOWK 486w, Communication Skills, Heritage University.
A classical bronze sculpture of a seated, contemplative figure in black and white against a gray background, accompanying the slide title 'Developing Perceptiveness to Feelings' with key concepts including 'Position of Not Knowing,' 'Self-Awareness and Emotional Regulation,' and 'Empathetic Action,' cited from Hepworth et al., 2023.
A presentation slide titled 'Levels of Empathetic Responding' displays three tiers: Surface Empathy (with a red car) directly reflecting client's stated feelings; Reciprocal Empathy (with a speech bubble) extending perspective to related deeper feelings; and Additive Empathy (with a green +2 card) reflecting full range and intensity of surface and underlying feelings conveyed through verbal and nonverbal communication. Attribution indicates Fall 2026 SOWK 486w, Jacob Campbell, Ph.D. LICSW at Heritage University.
A presentation slide on 'Constructing Reciprocal Responses' instructs students to practice empathic communication by completing fill-in-the-blank sentences about feelings and taking turns sharing emotional experiences with a partner while drawing out details to respond empathetically. References pages 84 and 89 for affective vocabulary and empathic response frameworks, with attribution to Hepworth et al., 2023.
Presentation slide titled 'Observation of Your Conversations This Week' with binoculars icon. It presents two tasks: A) observe how frequently people send empathic messages and how they influence conversation flow, and B) practice listening and responding with empathic messages to spouse, parents, children, friends, and students while noting impact on interactions. From Fall 2026 SOWK 486w Communication Skills course at Heritage University.
A presentation slide defining 'Authenticity' as 'the sharing of self by relating in a natural, sincere, spontaneous, open, and genuine manner' (Hepworth et al., 2023). A teal circle with a checkmark icon emphasizes the concept against a dark gray background on a light slide.
A slide titled 'Types of Self-Disclosure' displays a central silhouette of a person with two branching disclosure types: 'Self-Involving Statements' (left, green) expressing the social worker's personal reaction to clients, and 'Personal Self-Disclosure Messages' (right, teal) involving sharing similar struggles or experiences to the client's problems, sourced from Hepworth et al., 2023.
A slide titled 'Types of Self-Disclosure: Encouraging to Reciprocate with Trust & Openness' features a silhouetted figure with a red heart and a teal speech bubble labeled 'Personal Self-Disclosure Messages.' A green box lists considerations: done for the client purposefully; provide enough details for connection but limited; focus on other forms to demonstrate authenticity, use sparingly.
A presentation slide displaying 'A Paradigm for Self-Involving Statements: Assertive Communication' with four bullet-point guidelines: personalize messages with 'I,' share feelings at varying depths, describe situations neutrally, and identify specific impact of others' behavior. Attribution to Hepworth et al., 2023; footer shows Fall 2026 SOWK 486w, Communication Skills, Jacob Campbell, Ph.D. LICSW at Heritage University.
A presentation slide titled 'A Study on Praise and Mindsets' by Carol Dweck illustrates two contrasting forms of praise: 'You must be smart at this' (intelligence) versus 'You must have worked hard' (effort), shown through stick figures flanking a central figure, demonstrating fixed versus growth mindset paradigms.
Presentation slide titled 'Opportunity for Praise: Popcorn Positives' with scattered popcorn illustrations on left and TikTok meme screenshot on right showing child holding popcorn with 'for me' caption, styled text overlay with hashtags. From Fall 2026 SOWK 486w Communication Skills, Heritage University, Jacob Campbell Ph.D. LICSW.
A slide comparing clients' requests for social worker self-disclosure with social workers' decisions to share perceptions. Left side lists client requests (personal information, opinions/views/feelings, citing Hepworth et al., 2023). Right side details seven ways social workers might share (requesting opinions, disclosing past experiences, providing feedback, noting discomfort, sharing frustration/anger/hurt, responding to positive feedback, giving positive feedback, setting limits). From Fall 2026 SOWK 486w Communication Skills course.