Making a good impression is essential.
[Small Group Activity] Think of a person you would want to meet in history. Ask them to imagine that they have won a competition to meet and interview that person this afternoon for a local TV station. Talk with a partner about the following:
- what would you do?
- what would you wear?
- how would you feel?
[Whole Class Activity - Discussion] Lead the discussion to get them to recognise they would make an effort with their appearance and their behaviour because they wanted to impress the person.
Relate this to making a good impression with clients and collegues
answering a query / helping the customer
housekeeping and tidiness
Activity Information: This is a useful exercise to demonstrate to the group the importance of creating good impression.
Good for: team meetings, customer service training, refresher and review sessions. This exercise works well where people work face to face with customers
Length: Can vary depending on the time you have available, the size of group, and whether you do this in full group or in pairs. Suggested running time 15 - 30 minutes.
Customer Service Training Helper (n.d.) Training activity good impressions. Retrieved from https://www.customer-service-training-helper.com/training-activity-good-impressions.html