Two human head silhouettes in profile facing each other against a light blue background: the left head displays chaotic crossed lines (confused thinking), connected by a dotted line to the right head showing concentric circles (organized thinking). Title reads 'COUNTERPRODUCTIVE COMMUNICATION—What Doesn't Work.' Attribution: Jacob Campbell, Ph.D. LICSW, Fall 2026, SAWK 486 Heritage University.
A scene from 'The Big Bang Theory' showing a man in a red shirt sitting on a beige couch eating in the apartment's living room. The text reads 'BIG BANG THEORY' on the left and 'Fall 2026 - SOJK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University' at the bottom.
Presentation slide titled 'Week Seven Plan' for a communication course displaying agenda items (verbal/nonverbal communication, barriers to communication) on the left and three learning objectives on the right teal panel: identifying counterproductive communication patterns, evaluating communication techniques for therapeutic rapport, and reflecting on implicit bias in communication styles. Course: SOWK 486w, Counterproductive Communication, Jacob Campbell, Heritage University, Fall 2026.
A presentation slide outlining a 'Teach Back Activity' where students develop a 5-10 minute presentation teaching peers about assessing five functioning areas: Biophysical (pp. 168-172), Cognitive/Perceptual (pp. 172-176), Affective (pp. 176-180), Behavioral (pp. 180-182), and Environmental System (pp. 182-186). A QR code links to group assignments. The slide is from Fall 2026 SOWK 486w Counterproductive Communication at Heritage University by Jacob Campbell, Ph.D. LICSW, citing Hepworth et al. (2023).
A man in formal black suit and white shirt displays a serious facial expression while looking directly at the camera against a white background. The slide is titled 'VERBAL AND NONVERBAL BEHAVIOR' with 'Lie to Me' referenced in the upper right, from Fall 2026 SOWK 486w on Counterproductive Communication taught by Jacob Campbell, Ph.D. LICSW at Heritage University.
A presentation slide titled 'Verbal and Nonverbal Behavior' diagrams communication components radiating from a brown figure silhouette. Verbal and paraverbal behaviors connect to attentive listening, while facial expressions (shown with emojis), eye contact (glasses illustration), and body positioning are labeled as key nonverbal elements. Three objectives list assessing repetitive nonverbal behaviors, eliminating styles that hinder communication, and increasing desirable behaviors. Course attribution: Jacob Campbell, Ph.D. LICSW, Heritage University, SOWK 486w.
A slide featuring Fran Lebowitz's quote: 'The opposite of talking isn't listening. The opposite of talking is waiting.' Accompanied by an illustration of a green silhouette figure standing inside large brown headphones labeled 'Attentive Listening.' From Fall 2026 SAWK 486w Counterproductive Communication course at Heritage University.
A presentation slide titled 'Psychomotor Behavior (Body Positioning/Posture)' displays a cross-axis diagram showing body positioning states: Relaxed (top), Open (left), Closed (right), and Tense (bottom). A text box states 'Our posture and body positioning is important in thinking about is one way that we provide information to others.' The slide includes two head silhouettes and is credited to Jacob Campbell, Ph.D. LICSW at Heritage University for Fall 2026 SOWK 486w Counterproductive Communication.
A comparison table titled 'Posture' contrasting recommended and not-recommended professional body positions. Recommended: moderately expressive gestures, leaning slightly forward. Not recommended: rigid posture, arms folded, body angled away, fidgeting, rocking, leaning back with feet on desk, covering mouth, pointing fingers. From a Fall 2026 counterproductive communication course.
A presentation slide titled 'Eye Contact' displays a spectrum diagram with three eye contact levels: 'No Eye Contact,' 'Moderate Eye Contact,' and 'Constant Eye Contact.' Text states eye contact establishes client rapport but varies across cultural backgrounds. Course attribution shows Fall 2026 SOWK 486w at Heritage University.
Grid of six grayscale facial photographs labeled 'Facial Features' displaying the same male face expressing different emotions: Anger, Disgust, Fear, Joy, Sadness, and Surprise. Citation from Mizgajski & Morzy (2019), presented for SOWK 486w Counterproductive Communication course at Heritage University by Jacob Campbell, Ph.D. LICSW.
A comparison table titled 'Facial Expressions' contrasts recommended behaviors (direct eye contact, warmth, varied expressions, relaxed mouth) with not recommended ones (avoiding eye contact, staring, critical eyebrow raises, excessive nodding, yawning, frozen expressions, lip pursing). From a Fall 2026 SOWK 486w course on Counterproductive Communication at Heritage University, citing Hepworth et al., 2023.
A silhouetted businessman figure with orange necktie stands centered against concentric colored zones representing proxemic distances. Four progressively larger zones labeled 'Intimate' (0-18'), 'Personal' (18'-4'), 'Social' (4'-12'), and 'Public' (12'+) illustrate body positioning in communication contexts.
A two-column table presenting physical proximity guidelines: Recommended side shows 'Three to five feet between chairs,' while Not Recommended side lists 'Excessive closeness or distance' and 'Talking across desk or other barrier,' from a Fall 2026 SOWK 486w counterproductive communication course at Heritage University, citing Hepworth et al., 2023.
Text 'for the birds' appears overlaid on a fluffy white cloud against bright blue sky, with power lines crossing through the lower section. Presentation slide footer reads 'Fall 2026 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University.'
A presentation slide displays the title 'Paraverbal Communication' with three tan rounded-square boxes below containing the labels 'Tone,' 'Volume,' and 'Cadence.' The slide is from Fall 2026 SOWK 486w Counterproductive Communication taught by Jacob Campbell, Ph.D. LICSW at Heritage University, indicated by footer text and two head silhouette icons.
A presentation slide titled 'TONE OF VOICE' displays the phrase 'HOW CAN I HELP YOU' with 'HOW' emphasized in an orange rounded box. Footer indicates this is from Fall 2026 SOWA 486w Counterproductive Communication course at Heritage University. Two stylized head icons appear in bottom left corner.
A presentation slide titled 'Tone of Voice' displays the phrase 'HOW CAN I HELP YOU' with the word 'CAN' emphasized in an orange rounded box on a light gray background, representing supportive communication language in a Fall 2026 counterproductive communication course.
A presentation slide titled 'TONE OF VOICE' displays the phrase 'HOW CAN I HELP YOU' in large gray text with an orange rounded rectangle icon replacing the 'I'. Footer indicates this is from Fall 2026 SOWI 486w 'Counterproductive Communication' course taught by Jacob Campbell, Ph.D. LICSW at Heritage University.
A presentation slide titled 'Tone of Voice' displays the phrase 'HOW CAN I HELP YOU' with 'HELP' emphasized in an orange rounded box, demonstrating how highlighting changes perceived tone. Footer shows course details: Fall 2026 SOWK 486w, Counterproductive Communication, Jacob Campbell Ph.D. LICSW at Heritage University, with two stylized head icons indicating communication concepts.
A presentation slide titled 'Tone of Voice' displays the text 'HOW CAN I HELP YOU' with the word 'YOU' highlighted in an orange rounded box. The minimalist slide emphasizes the importance of vocal delivery in the phrase, set against a clean white background with head icons at bottom left.
A two-column comparison table titled 'VOICE' contrasts recommended vocal qualities (clearly audible but not loud, warmth in tone, modulated voice reflecting emotional nuances, moderate speech tempo) against not recommended qualities (mumbling, monotonic voice, halting speech, grammatical errors, prolonged silences, excessive animation, irregular speech pace, nervous laughter, throat clearing, speaking loudly). From a counterproductive communication course at Heritage University.
A communication model diagram depicts two figures exchanging a message, interrupted by three barriers labeled 'In Intent' (lack of clarity, vagueness, cultural difference), 'External Environment' (noise and distractions), and 'In Impact' (divided attention, other concerns, biases). The sender's intent transforms into impact on the receiver through these obstacles, illustrating how barriers distort communication. Citation: Kirst-Ashman and Hull, 2015. Course: SOWK 486w Counterproductive Communication.
A massive, moss-covered boulder sits centered on a forest road, completely blocking passage. Utility poles and yellow metal infrastructure frame the scene; bare trees fade into mist. The slide title reads 'TWELVE COMMUNICATION ROADBLOCKS.'
A presentation slide displays 'TWELVE COMMUNICATION ROADBLOCKS' as its title, listing six communication barriers: ordering/directing/commanding, warning/admonishing/threatening, exhorting/moralizing/preaching, advising/giving solutions, lecturing/teaching/giving logical arguments, and judging/criticizing/disagreeing/blaming. The slide is attributed to Gordon (2003) and formatted for a Fall 2026 Counterproductive Communication course at Heritage University.
A presentation slide titled 'TWELVE COMMUNICATION ROADBLOCKS' displaying items 7-12 of communication barriers: praising/agreeing, name calling/ridiculing/shaming, interpreting/analyzing/diagnosing, reassuring/sympathizing/consoling/supporting, probing/questioning/interrogating, and withdrawing/distracting/humoring/diverting. Citation: Gordon 2003. Course footer: Fall 2026 SAWK 486w, Counterproductive Communication, Jacob Campbell Ph.D. LICSW at Heritage University.
A slide titled 'Twelve Communication Roadblocks' displays discussion prompts in a blue box asking about counterproductive communication patterns and a small group activity in a yellow box instructing partners to discuss how they fall into counterproductive communication patterns. The backdrop shows a cemetery with crosses and frost-covered trees.
A presentation slide titled 'Inappropriate Interviewing Technique Barriers' lists problematic interview behaviors across two columns: stacking questions, asking leading questions, interrupting inappropriately, dominating interaction, keeping discussion on safe topics, responding infrequently, parroting phrases, vague positivity, dwelling on past, tangential exploration, and failing to recognize implicit bias. From Fall 2026 SOWK 486w Counterproductive Communication course by Jacob Campbell, Ph.D. at Heritage University, citing Hepworth et al. (2023).