Fall 2023 SOWK 486w - Week 05 - Communication Skills

CONVEYING EMPATHY & AUTHENTICITY VERBAL FOLLOWING, EXPLORING, & FOCUSING SKILLS COMMUNICATION SKILLS SOWK 486w Fall 2023 Jacob Campbell, Ph.D. LICSW Heritage University

AGENDA OUR TENTATIVE PL AN FOR WEEK FIVE • The Facilitative conditions • Empathy • Authenticity • Praise Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

NEARLY HALF OF THE OUTCOME RELIES ON FUNDAMENTAL SKILLS AND ABILITIES THAT SOCIAL WORKERS NEED TO LEARN , APART FROM THE T YPE OF TREATMENT OFFERED CLIENT OR EXTRA-THERAPEUTIC FACTORS RELATIONSHIP FACTORS PLACEBO, HOPE, AND EXPECTANCY FACTORS MODEL / TECHNIQUE FACTORS 15% 15% 40% THERAPEUTIC O U TC O M E S 30% (Adams et al., 2008; Miller et al., 2013) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

ROLE CLARIFICATION HELPING CLIENTS HAVE AN IDEA WHAT TO EXPECT DETERMINE YOUR CLIENT EXPECTATIONS EMPHASIZE CLIENT RESPONSIBILITY EXTINCTION EXPLOSION EMPHASIZE DIFFICULTIES INHERENT IN THE PROCESS CLARIFY YOUR OWN ROLE (Skinner, 1933) (Hepworth, et al. 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

COMMUNICATING INFORMED CONSENT, CONFIDENTIALIT Y, AND AGENCY POLICIES Informed Consent Talk about confidentiality and it limits Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

FACILITATIVE CONDITIONS BASIC HELPING ATTITUDES RESPECT EMPATHY AUTHENTICITY WARMTH UNCONDITIONAL POSITIVE REGARD CONGRUENCE (Rogers,1957) (Hepworth et al., 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

EMPATHIC COMMUNICATION BRENÉ BROWN — “THE POWER OF VULNERABILIT Y.” Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

EMPATHETIC COMMUNICATION THE PARTS OF EMPATHETIC COMMUNIC ATION

1. PERSPECTIVE TAKING AND RECOGNIZING THEIR PERSPECTIVE AS TRUTH 2. STAYING OUT OF JUDGMENT 3. RECOGNIZING EMOTION IN OTHER PEOPLE 4. COMMUNICATING EMOTION WITH PEOPLE (Wiseman, 2007) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

DEVELOPING PERCEPTIVENESS TO FEELINGS POSITION OF NOT KNOWING Self-Awareness and Emotional Regulation Empathetic Action (Hepworth, et al. 2022)

ADDITIVE EMPATHY LEVELS OF EMPATHETIC RESPONDING Focus on the direct feelings that clients express to you, but extends perspective taking and speculate about feelings and emotions. SURFACE EMPATHY The process of reflecting the full range and intensity of the surface and underlying feelings that a client conveys through verbal and nonverbal communication RECIPROCAL EMPATHY FEELING RELATED OR DEEPER FEELING A direct reflection of the feelings and concerns that the clients express, usually using the same vocabulary (Hepworth et al., 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

CONSTRUCTING RECIPROCAL RESPONSES ACCURATELY C APTURING THE CONTENT AND SURFACE FEELINGS You feel ______ about ______ because ______ accurately identifies or describes feelings. You feel ______, yet you also feel ______ Consider the list of affective words and phrases on page 84 With a partner, take turns sharing respectively, about an experience with an emotional response (any emotion, happiness, sadness, excitement, nervousness, etc. - does not need to be an overly personal story.) The person not telling the story’s job is to draw out the details of the event and find opportunities to respond empathetically. Consider the sentence frames above, or the leads for empathetic responding on page 89. (Hepworth et al., 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

AUTHENTICITY THE SHARING OF SELF BY RELATING IN A NATURAL, SINCERE, SPONTANEOUS, OPEN, AND GENUINE MANNER. (Hepworth et al., 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

TYPES OF SELF-DISCLOSURE ENCOURAGING TO RECIPROC ATE WITH TRUS T & OPENNESS SELF-INVOLVING STATEMENTS PERSONAL SELF-DISCLOSURE MESSAGES Any messages that express the social workers’ personal reaction to the clients. Disclosing struggles or problems the social worker is currently experiencing or has experiences that are similar to the client’s problems. (Hepworth, et al. 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

TYPES OF SELF-DISCLOSURE ENCOURAGING TO RECIPROC ATE WITH TRUS T & OPENNESS PERSONAL SELF-DISCLOSURE MESSAGES Considerations to have Done for the client, purposefully Enough details to provide connection and understanding, but limited Focus on other forms to demonstrate authenticity, use sparingly (Hepworth, et al. 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

A PARADIGM FOR SELF-INVOLVING STATEMENTS ASSERTIVE COMMUNIC ATION • Personalize messages with the pronoun “I.” • Share feelings that lie at varying depths. • Describe the situation or targeted behavior in neutral or descriptive terms. • Identify the specific impact of the problem situation or behavior of others. (Hepworth, et al. 2022) Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

A STUDY ON PRAISE AND MINDSETS CAROL DWECK

OPPORTUNITY FOR PRAISE POPCORN POSITIVES Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

CUES FOR AUTHENTIC RESPONDING CLIENTS REQUEST FOR SELF-DISCLOSURE Request for personal information Request for social worker’s opinions, views and feelings (Hepworth, et al. 2022) Fall 2023 SOWK 486w SOCIAL WORKERS DECISION TO SHARE PERCEPTIONS AND REACTIONS THEY BELIEVE WILL BE HELPFUL Requests for social worker’s opinions, views, and feelings Disclosing personal past experiences Providing Feedback Experiencing discomfort in session Shareing feelings of frustration, anger, and hurt Responding to positive feedback Giving positive feedback Saying no and setting limits Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University

􀠎 OBSERVATION YOUR CONVERSATIONS THIS WEEK A. As you interact with others and observe others’ interactions during the week, notice how frequently infrequently people send empathic messages. Also, observe the types of messages that are sent and how these messages influence the course of conversations. B. As you interact with your spouse, parents, children, friends, and fellow students, practice listening carefully and responding with empathic messages when appropriate. Be alert to how empathic messages influence interactions and to the feeling tones that these responses create. Fall 2023 SOWK 486w Communication Skills Jacob Campbell, Ph.D. LICSW at Heritage University