Week 15 - Group Work in Organizational and Community Settings Part II

A presentation at Heritage University in April 2020 by Jacob Campbell and is tagged with BASW Program, Heritage University, SOWK 487w

Location: CBC Campus - SWL 108 Time: Wednesdays from 5:30-8:15 Week 15: 04/22/20 Topic and Content Area: Group Work in Organizations and Community Settings II Reading Assignment: Garvin et al. (2017) Chapters 27 & 28 Assignments Due: Assignment 03c: Reflective Paper due Friday 04/24/20 before 11:55 PM on My Heritage Assignment 03b: Group Member Feedback due Sunday 04/26/20 before 11:55 PM through email form Other Important Information: N/A

Multidisciplinary, interdisciplinary, and transdisciplinary Characteristics of a team Being a good team member Competencies for interdisciplinary teamwork

Terms you might find int eh litaturue around different integrations of disciplines are as follows: multi, inter, and trans. Transdisciplinary work is a hallmark of the Ph.D. program I am participating in. Choi and Pak (2006) provide some conscise definitions to what each of these are: Multidisciplinary: Multidisciplinarity draws on knowledge from different disciplines but stays within their boundaries. Interdisciplinary: Interdisciplinarity analyzes, synthesizes and harmonizes links between disciplines into a coordinated and coherent whole. Transdisciplinary: Transdisciplinarity integrates the natural, social and health sciences in a humanities context, and transcends their traditional boundaries. Choi, B. C. K., & Pak, A. W. P. (2006). Multidisciplinarity, interdisciplinarity and transdisciplinarity in health research, services, education and policy: 1. Definitions, objectives, and evidence of effectiveness. Clinical and Investigative Medicine. Medecine Clinique Et Experimentale, 29(6), 351–364.

Multidisciplinary (or interdisciplinary) teams can be found in working in child welfare as discussed in the text or in a number of other contexts. What are multidisciplinary team? Examples of multidisciplinary teams Psychiatric consulting at TCCH BHS School IEP meetings Wraparound meetings Pasco Discovery Coalition

Abramson (2002) as cited in Gavin describes that effective interdisciplinary teams incorporate the following aspects: Different Disciplines: A group of professionals from different disciplines A common purpose Professional Perspectives:Integration of various professional perspectives in decision making Integration of the client and family into team decision-making process Active communication Expertise-Based Roles: Role division based on expertise A climate of collaboration

Nancarrow et al. (2013) go on to report on what are some of the characteristics of what a good team member does. Good communication: Communication primarily referred to intra-team communication Included team members feeling as though they could listen as well as speak out within a team context; and the ability to discuss and resolve difficulties within the team. It was suggested that being part of a large team hinders good communication by limiting the “two-way” communication, and that some peoples’ views do not travel “upwards”. Respecting/understanding roles: Importance of respecting and understanding the roles of other team members; that the limitations and boundaries of each role were well understood; and to have an understanding of how the roles have the potential to impact on patients. Practitioners should also be aware of how their own role fits within the team, and differs from that of other team members, and that roles and responsibilities are made explicit. Appropriate skill mix: Skill mix refers to the mix and breadth of staff, personalities, individual attributes, professions and experience. Teams value diversity, and clearly need input from a range of staff who bring complementary experience and attributes to the team. Teams also felt that it was important to have the full complement of staff. Quality and outcomes of care: Ensuring the quality and outcomes of care was identified as an important component of a good team and includes several reflective mechanisms both within and external to the team. Teams emphasized the importance both to have systems for capturing their effectiveness (such as measuring patient outcomes); and to meet their targets. This included suggestions that teams are able to reflect; accept criticism and act on it; have defined outcomes; follow-up patients; provide feedback to other services (for example, on appropriateness of referrals and timeliness and appropriateness of information provided); and celebrate their own successes; and clinicians keeping their skills up to date. Appropriate team processes and resources: This theme includes access to sufficient physical resources (office space, parking, computers); privacy to make confidential phone calls; appropriate and efficient systems and procedures, including induction processes, policies, and paperwork that serves the need of the service whilst avoiding duplication. Workload management, having enough time to do the job, and time management were highlighted by several teams. Finally, the pathway for patients, and the integration of the team with wider services was seen as an important procedural issue.

Clear vision: Participants identified the need for a clear vision, role and purpose of the team. This was both to steer the direction of the team, but also required so that teams could establish appropriate referral criteria into the team. Flexibility (of the team and the individuals within it): The need for flexibility was identified as an individual attribute “ability to cover each other’s roles, but knowing your boundaries”. Individuals also need to be flexible to respond to the constantly changing service environment and patient needs (for instance, flexibility of working hours). Flexibility of the service was also identified, for instance, flexibility in referral criteria. Leadership and management: All teams identified the importance of good leadership, and the characteristics of a good leader are explored elsewhere. Team culture: camaraderie and team support/relationships: The importance of team culture was the largest theme, with 66 items within this theme. Trust, mutual respect, reliability, commitment and support were the most commonly raised themes. But team culture included the importance of informal relationships, camaraderie, fun, and friendship between colleagues. Training and development opportunities: Opportunities for gaining new knowledge, sharing knowledge, continuing professional development, and education.

External image of the service: The importance of the external image of the service was raised by half of the teams and included the physical presentation of the staff (that is, whether or not they wear uniforms); the external image portrayed to outside agencies through their external points of contact (for instance phone systems that do not work properly); the external marketing of the service, which is important for managing referrals and the workload of the team. Personal attributes: Several personal attributes were identified as being important to having an excellent team. These included approachability, appropriate delegation, being able to compromise, confidentiality, decisiveness, empathy, good organization skills, initiative; knowing ones strengths and weaknesses; open to learning; acquiring, demonstrating and sharing new skills and knowledge, patience, personal responsibility, protective, reflexive practice, tolerance Individual rewards and opportunity: Participants identified the importance of the individual returns on team work, which included good financial rewards; opportunities for career development; autonomy; challenge within the role and the opportunity to think outside the box.

One part of doing group work in the community is being able to be a member, an organizer, and a leader. We can all improve our leadership skills… and we are all leaders (whether or not we know it). [Small Group Activity] Students will be broken up into new groups. In those groups they will a facilitator will lead discussion about leadership (i.e. what is leadership, what are peoples philosophies, important characteristics of leadership, what to do to improve leadership)

Taken from— Nancarrow, S., Booth, A., Ariss, S., Smith, T., Enderby, P., & Roots, A. (2013). Ten principles of good interdisciplinary team work. Human Resources for Health, 11(1), 19. http://doi.org/10.1186/1478-4491-11-19 [Whole Class Activity] Discuss each of the topics and what they might look like Identifies a leader who establishes a clear direction and vision for the team, while listening and providing support and supervision to the team members. Incorporates a set of values that clearly provide direction for the team’s service provision; these values should be visible and consistently portrayed.

Demonstrates a team culture and interdisciplinary atmosphere of trust where contributions are valued and consensus is fostered. Ensures appropriate processes and infrastructures are in place to uphold the vision of the service (for example, referral criteria, communications infrastructure).

Provides sufficient team staffing to integrate an appropriate mix of skills, competencies, and personalities to meet the needs of patients and enhance smooth functioning. Facilitates recruitment of staff who demonstrate interdisciplinary competencies including team functioning, collaborative leadership, communication, and sufficient professional knowledge and experience.

Promotes role interdependence while respecting individual roles and autonomy. Facilitates personal development through appropriate training, rewards, recognition, and opportunities for career development.

Dr. Jacob Campbell

14 slides

Description

Work on how social workers do group work in a community and organizational settings. The focus of the session today is on interdisciplinary group work and how to navigate that. The agenda is:

What is Multidisciplinary, interdisciplinary, and transdisciplinary
Characteristics of a team
Being a good team member
Competencies for interdisciplinary teamwork