Two silhouetted heads with tangled and spiral brain patterns communicate in contrasting styles. Text reads: 'COUNTERPRODUCTIVE COMMUNICATION: What Doesn’t Work. Jacob Campbell, Ph.D. LICSW - Fall 2025 - SOWK 486 Heritage University.'
A man sits on a couch focusing on a handheld object while a woman walks in a cluttered living room. Text: “BIG BANG THEORY.” Bottom: “Fall 2025 - SOWK 486w... Jacob Campbell, Ph.D. LICSW at Heritage University.”
'Slide titled 'Week Seven Plan' lists agenda and learning objectives related to verbal and nonverbal communication. Agenda includes practices and barriers, while objectives focus on patterns, techniques, and biases in communication.'
**Object:** Presentation slide**Action:** Lists activities**Context:** Classroom assignment detailsThe slide details an 'In Class Teach Back Activity' where students create 5-10 minute presentations on topics such as assessing biophysical, cognitive/perceptual, affective, behavioral functioning, and environmental systems. It includes icons for group discussion, demonstration, and upcoming information. It references 'Fall 2025 - SOWK 486w' and 'Jacob Campbell, Ph.D. LICSW at Heritage University'.
A blurred man stands against a white background, dressed formally. Text includes 'VERBAL AND NONVERBAL BEHAVIOR,' 'Lie to Me,' 'Fall 2025 - SOWK 486w,' and 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
A diagram illustrates verbal, paraverbal, and nonverbal behaviors. A silhouette with thought bubbles emphasizes facial expressions, eye contact, and body positioning. Key points include assessing, eliminating, and enhancing nonverbal behaviors.Text: 1. 'VERBAL AND NONVERBAL BEHAVIOR'2. Objectives: - Assess repetitive nonverbal behaviors. - Eliminate nonverbal styles that hinder effective communication. - Sustain and enhance desirable behaviors.3. 'Fall 2025 - SOWK 486w,' 'Counterproductive Communication,' 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
A graphic features a person standing confidently inside a large, overlaid headphone icon. The quote, 'The opposite of talking isn't listening. The opposite of talking is waiting.' by Fran Lebowitz is displayed nearby. Text at the bottom includes: 'Fall 2025 - SOWK 486w Counterproductive Communication Jacob Campbell, Ph.D. LICSW at Heritage University.'
Chart illustrates body positioning with arrows indicating directions: 'Open,' 'Closed,' 'Relaxed,' 'Tense.' Text explains body positioning's role in communication. Includes class/course details: Fall 2025 - SOWK 486w, 'Counterproductive Communication,' Jacob Campbell, Ph.D. at Heritage University.
The image is a slide titled 'Posture' depicting two columns: 'Recommended' and 'Not Recommended.' Recommended includes expressive gestures and slight forward lean. Not Recommended lists rigid positions, fidgeting, and pointing. Text includes:- Recommended: - Arms and hands moderately expressive; appropriate gestures - Body leaning slightly forward; attentive but relaxed- Not Recommended: - Rigid body position; arms tightly folded - Body turned at an angle to client - Fidgeting with hands - Squirming or rocking in chair - Leaning back or placing feet on desk - Hand or fingers over mouth - Pointing finger for emphasis- Other details: - Fall 2025 - SOWK 486w - Counterproductive Communication - Jacob Campbell, Ph.D. LICSW at Heritage University
Objects: Three labeled boxes—No Eye Contact, Moderate Eye Contact, Constant Eye Contact.Action: Boxes positioned along a horizontal arrow.Context: Slide discusses the importance and cultural variation of eye contact in client communication. Footer text: Fall 2025 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University.
A slide displays six grayscale facial images labeled 'Anger,' 'Disgust,' 'Fear,' 'Joy,' 'Sadness,' and 'Surprise.' The text indicates it's related to facial features in 'Counterproductive Communication.'Fall 2025 - SOWK 486wJacob Campbell, Ph.D. LICSW at Heritage University
A presentation slide listing facial expression guidelines. Left: recommended actions like direct eye contact and smiles. Right: not recommended behaviors like avoiding eye contact and yawning. Important text: - Recommended: Direct eye contact (except when culturally proscribed), warmth in facial expression, eyes at the same level as client’s, varied expressions, relaxed mouth.- Not Recommended: Avoidance of eye contact, staring, critical eyebrow lifts, inappropriate smiles.
Silhouette of a person stands next to a chart illustrating four zones: Intimate (0-18'), Personal (18'-4'), Social (4'-12'), Public (12'+). Labeled 'Body Positioning' from a communication presentation. Text includes: Fall 2025 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D., LICSW at Heritage University.
The slide titled 'PHYSICAL PROXIMITY' shows a table comparing recommended and not recommended practices. Recommended: 'Three to five feet between chairs.' Not Recommended: 'Excessive closeness or distance,' 'Talking across desk or other barrier.' Bottom: 'Fall 2025 - SOWK 486w,' 'Hepworth et al., 2023,' 'Counterproductive Communication,' 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
Three beige squares labeled 'Tone,' 'Volume,' and 'Cadence' illustrate elements of paraverbal communication against a white background. Footer notes include course details: 'Fall 2025 - SOWK 486w,' 'Counterproductive Communication,' and 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
Text 'HOW CAN I HELP YOU' on a presentation slide, with 'HOW' in an orange box. Context: titled 'TONE OF VOICE.' Footer references Fall 2025 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University.
Text 'HOW CAN I HELP YOU' is displayed with 'CAN' highlighted in orange. The title reads 'TONE OF VOICE.' Footer includes: 'Fall 2025 - SOWK 486w,' 'Counterproductive Communication,' and 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
Text centered on a slide reads, 'HOW CAN I HELP YOU,' with 'I' highlighted in orange. The title is 'TONE OF VOICE.' Footer mentions Fall 2025 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University.
Slide displays the phrase 'HOW CAN I HELP YOU' with 'HELP' highlighted in orange. Topic states 'TONE OF VOICE.' Footer reads 'Fall 2025 - SOWK 486w, Counterproductive Communication, Jacob Campbell, Ph.D. LICSW at Heritage University.'
The slide has large text stating, 'HOW CAN I HELP YOU,' with 'YOU' highlighted in orange. The title 'TONE OF VOICE' appears above. Footer: 'Fall 2025 - SOWK 486w Counterproductive Communication Jacob Campbell, Ph.D. LICSW at Heritage University.'
The slide lists voice recommendations and non-recommendations. Recommended: clear, warm, modulated voice, moderate tempo. Not recommended: mumbling, monotone, halting speech, grammatical errors, silences, animated speech, inconsistent tempo, nervous laughter, throat clearing, loudness. © Fall 2025 - SOWK 486w Counterproductive Communication Jacob Campbell, Ph.D. LICSW at Heritage University
The image illustrates barriers in verbal communication, featuring two figures exchanging a message. Barriers include 'In Intent' (lack of clarity), 'External Environment' (noise), and 'In Impact' (divided attention). Text: 'Fall 2025 - SOWK 486w,' 'Counterproductive Communication,' 'Jacob Campbell, Ph.D. LICSW at Heritage University.'
The slide titled 'Role Play Session 2' presents a scenario about seeking help for domestic violence. It includes roles labeled SW, Client, and Observer in a circular diagram, with context about feeling conflicted.
**Slide Title:**Role Play Session 3**Description:**Text describes a scenario of homelessness following a breakup, involving couch surfing and therapy referral to a case manager for housing options and coping skills.**Diagram:**Two circles labeled 'SW' and 'Client' connected by 'Observer' section, indicating roles. **Footer:**Fall 2025 - SOWK 486w Counterproductive Communication Jacob Campbell, Ph.D. LICSW at Heritage University
A large boulder obstructs a road, with a crane positioned nearby. Trees and power lines are visible under overcast skies. Text reads: 'TWELVE COMMUNICATION ROADBLOCKS.'
A presentation slide lists 'Twelve Communication Roadblocks,' including ordering, warning, exhorting, advising, lecturing, and judging. Footer notes: Fall 2025 - SOWK 486w, Jacob Campbell, Ph.D., LISCW at Heritage University.
Slide lists 'Twelve Communication Roadblocks': Praising, agreeing; Name calling, ridiculing, shaming; Interpreting, analyzing, diagnosing; Reassuring, sympathizing, consoling, supporting; Probing, questioning, interrogating; Withdrawing, distracting, humoring, diverting. Context includes 'Fall 2025 - SOWK 486w' and Jacob Campbell, Ph.D. LICSW.
A large boulder obstructs a road as a crane attempts to move it; nearby foliage surrounds the scene. Text discusses counterproductive communication patterns and asks for personal experiences with communication roadblocks.
A presentation slide lists barriers to effective interviewing techniques, including 'stacking questions' and 'interrupting inappropriately.' Context shows a course from Fall 2025, titled 'Counterproductive Communication' by Jacob Campbell.