Description

Week seven and the topic of counterproductive communication builds on week six, which generally looks at just skills related to communication. Communication happens all of the time, and through both verbal and nonverbal patterns. As social workers, we have an obligation to look at how we are communicating and make an attempt to not be putting up barriers to have communication flow freely. The agenda for class this week is as follows:

• Parts and best practices of verbal and nonverbal communication
• Verbal communication
• Barriers to communication

Learning objectives include:

• Identify and describe common counterproductive communication patterns and interviewing roadblocks.
• Evaluate and apply verbal and nonverbal communication techniques to strengthen therapeutic rapport.
• Reflect on how implicit bias and personal communication styles influence engagement.