A presentation at Heritage University at CBC Week 07 in
September 2019 in
Pasco, WA 99301, USA by
Location: CBC Campus - SWL 206Time: Wednesday from 5:30-8:15Week 07: 09/30/19 — 10/06/19Reading Assignment: Hepworth et al. (2016) Chapter 7Topic and Content Area: Counterproductive CommunicationAssignments Due: Reading Quiz; Assignment 03: Generalist Intervention Assignment due 10/04/19Other Important Information: N/A
[Whole Class Activity] Watch the video clip.
Sheldon uses some counterproductive communication patterns. While, with the relationship that Sheldon has with Penny, he seems to be effective. Today we are spending time talking about some of the what not to do.
How we manage and deal with verbal and non verbal behavior has a lot to do with how we are able to communicate.
> [Discussion] Who has seen Lie to Me?
[Activity] Watch Lie to Me Intro video
Lie to Me is not actually exactly accurate, but there is some truth.
Any aspect of a person’s presence that conveys ideas or information without being spoken is nonverbal communication. In communication in general, there are six basic parts of communication:
As we think about these verbal and non verbal aspects, we should also be thinking about this threefold task:
(1) to assess your repetitive nonverbal behaviors
(2) to eliminate nonverbal styles that hinder effective communication
(3) to sustain and perhaps increase desirable nonverbal behaviors
The opposite of talking isn’t listening. The opposite of talking is waiting.
~ Fran Lebowitz
Attentive listening implies more than just audio reception of the words that are said. It focuses on comprehending the meaning of what is said. This can be called physical attending.
It takes really focusing on the person that you are talking to.
We don’t want to have no eye contact and we don’t want to have constant eye contact. We want to have moderate eye contact, which is somewhere in between no eye contact and constant eye contact.
No Eye Contact
Constant Eye Contact
Moderate Eye Contact
[Activity] What emotion are each of these facial features expressing?
For both facial features and eye contact the following are the recommendations based in the Hepworth et al. (2017) text.
[Activity] Class participant to demonstrate space. (Clinicians should be at the closer end of social)
When working with clients it is important how you present yourself nonverbally.
[Activity] Have a student act out what it might look like to be tense vs. relaxed.
Paraverbal communication is the how we say the things we say, not the words we use.
[Discussion] What is each
[Whole Class Activity] “How can I help you?” Have class members repeate the phrase with varying emphasis.
There can be barriers to verbal communication through the messages we try to send in our verbal communication.
Every time we communicate a message with another person or group of people, there is an intent and an impact. At both of these levels, there can be barriers.
Barriers in …
[Small Group Activity] Work in groups of three. One person of the pair will be the interviewer, one the interviewee, and an observer.
Brehm (1972) talked about Reactance (well and had been writing about it since the sixties).
Communication is one area of constant and incremental improvement for everybody. I had an interesting experience when I was living in South America. I had gone down to Lima to get my camera fixed, and on my bus ride I ran into some problems.
Story about trip from Lima to Cusco
Generally our clients don’t throw rocks at us, but our communication, rapport, and ability to work with our clients will be improved when we reduce our roadblocks to effective communication.
Gordon, T (2003) Teacher effectiveness training. First Revised Edition. New York: Three Rivers Press
While Hepworth lays out 7 different road blocks, Gordon (2003) describes 12 different ones. They are all incorporated in parts of the the ones described by the book. I wanted to spend some time discussing these.
[Whole Class Activity] Discuss what each roadblock might look like in communication.
-> For information sake, the 7 roadblocks described by Hepworth
[Discussion] Do we ever do any of these?
Twelve Communication Roadblocks
Partners -> Interviewer / Interviewee -> Use the Roadblocks discussion about passions or desired topic.
[Discussion] How did it feel on both ends.
It can be very easy to be in a comfort zone of “safe” topics. These can include social chit chat which tends to foster a social rather than therapeutic relationship.
Brief discussion of safe topics may be appropriate:
View Week 07 - Counterproductive Communication: What Doesn’t Work.
A look into counterproductive communication styles, and the things that do and don’t work when we are meeting with our clients. The agenda is: