Fall 2025 SOWK 486w Week 04 - Overview of the Helping Process

A presentation at Heritage University in September 2025 by Jacob Campbell and is tagged with Heritage University, BASW Program, SOWK 486w

Slide displaying title 'OVERVIEW OF THE HELPING PROCESS' in bold blue text, with 'FALL 2025 SOWK 486W' above. Author: Jacob Campbell, Ph.D., LICSW, Heritage University. Geometric design features on the right.

**Object**: Presentation slide**Action**: Displays agenda and learning objectives**Context**: Academic setting, focusing on helping processes**Transcription**:- **Agenda**: - Overview of the three phases of the helping process - Setting the environment - Interviewing clients - Practice with ethical dilemmas- **Learning Objectives**: - Describe the three phases of the helping process - Demonstrate strategies for creating a supportive environment during client interviews - Practice techniques for interviewing and engaging clients - Identify behaviors affecting client trust - Analyze ethical dilemmas using professional values- *Presented by Jacob Campbell, Ph.D. at Heritage University; Fall 2025 SOWK 486w*

Slide featuring a collage of black-and-white and color photos of people; text includes 'FIRST IMPRESSIONS,' questions like 'Who would you want to meet?' and 'What would you do?' plus course details and author info.

Slide features the title 'Phases of the Helping Process' with numbered phases. Phase 1: Exploration, Engagement, Assessment, and Planning; Phase 2: Implementation and Goal Attainment; Phase 3: Evaluation and Termination. Presented by Jacob Campbell, Fall 2025, SOWK 486w.

A slide features a numbered vertical list, 1 to 3, with item 1 highlighted: 'Exploration, Engagement, Assessment, and Planning.' Beside a bullet point it reads: 'Explaining the process, the services, and yourself.' The bottom banner states: 'Exploring Clients’ Problems.' Additional text includes 'Jacob Campbell, Ph.D. LICSW at Heritage University,' '(Hepworth et al., 2023),' and 'Fall 2025 SOWK 486w.'

A presentation slide displays a numbered tree diagram and a text box. The diagram has three sections numbered 1 to 3. The text box, labeled 'RAPPORT,' discusses 'relationship description,' 'look and feel,' and 'developing strong rapport.' The footer notes 'Establishing rapport and enhancing motivation,” credits Jacob Campbell, Ph.D., at Heritage University, and refers to Fall 2025 SOWK 486w and 'Hepworth et al., 2023.'

The slide lists strategies for improving client trust. Key actions include maintaining comfort, trust, and attentiveness, while avoiding judgment and interruptions. It references Jacob Campbell, Ph.D., at Heritage University.

**Object**: Slide with text **Action**: Describes strategies **Context**: Presentation environment**Text**:Strategies and behaviors that improve client trust include being dependable, open-minded, flexible, and friendly. Use open-ended questions and provide rationales for procedures, treatments, and decisions.

A person with glasses and a hat appears surprised in a room setting. Text: 'WHAT ARE MICRO SKILLS? WHY ARE THEY IMPORTANT? WHO'S GUIDING THE INTERVIEW.' Presented by Jacob Campbell, Ph.D. at Heritage University. Fall 2025 SOWK 486w.

Four green squares with text; 'Purpose,' 'Setting,' 'Preparedness,' 'Starting,' present steps for starting interviews. Title: 'Starting the Interview.' Context: Slide from Jacob Campbell’s presentation, 'Fall 2025 SOWK 486w.'

The slide outlines steps for 'Starting the Interview,' listing: Purpose, Setting, Preparedness, and Starting, with notes on effective communication and promoting client well-being. It's from Jacob Campbell, Ph.D. Fall 2025 SOWK 486w.

Slide titled 'Starting the Interview' with four categories: Purpose, Setting, Preparedness, Starting. Focus on 'Setting' with points: 'Variety of Setting,' 'How do we present ourselves?' and 'Timeliness.' Authored by Jacob Campbell.

Office chair faces cluttered desk; drafts and papers scattered around. Room filled with light from large window. Text reads 'OFFICE SETUP.' Walls have papers and notes attached.

**Slide Description: 'Starting the Interview'**Green squares list:- **Purpose**- **Setting**- **Preparedness**- **Starting**Text on right:- 'What information do you need to gather'- 'How long is the interview time frame'- 'Identify the purpose'Footer mentions Jacob Campbell, Ph.D., LICSW, Heritage University, Fall 2025 SOWK 486w.

Slide with a list of interview steps: 'Purpose,' 'Setting,' 'Preparedness,' and 'Starting.' Text includes 'Greetings' and 'Alleviate clients anxiety.' Attribution: Jacob Campbell, Heritage University, Fall 2025, SOWK 486w.

A person sits on a brown leather sofa, holding their forehead, set against a dimly lit room. Large blue text reads 'THE INITIAL INTERVIEW.' Photo credit: Nik Shuliahin on Unsplash.

A presentation slide titled 'Interview Structure' lists 'Rapport,' 'Starting with client motivation,' and 'Use of an interpreter.' Credits: Jacob Campbell, Ph.D., Heritage University, Fall 2025 SOWK 486w.

Slide presents text in a presentation format. Title: 'Discussing Problematic Situations.' Bullet points: 1) Determine clients’ expectations. 2) Cultural differences. 3) Assess the significance of information. Footer: Jacob Campbell, Ph.D. LICSW at Heritage University, Fall 2025 SOWK 486w.

Slide featuring text. Discusses concepts of 'Focusing in Depth' with points: 'Outlines,” “Moment-to-moment emotional reactions,” “Clients’ opinions and interpretations,” “Substance abuse, violence, and sexual abuse.” Mentioned source: 'Hepworth et al., 2023.'

Slide with text outlines the 'Process of Goal Negotiation,' featuring points like 'Ending the interview process' and 'Continued use of interviewing skills.' Includes credit to Jacob Campbell at Heritage University, Fall 2025 SOWK 486w.

Diagram with numbered circles: '1' in green, '2' in orange, '3' in red. Text reads 'PHASES OF THE HELPING PROCESS,' 'Strengths-based approach,' 'Stages of change.' Footer: 'Establishing rapport and enhancing motivation.'Jacob Campbell, Ph.D. LICSW at Heritage University (Hepworth et al., 2023) Fall 2025 SOWK 486w

Triangle icons labeled '3,' '2,' and '1' depict phases in a process. Text describes exploration and assessment, citing Hepworth et al. (2023). Title: 'Phases of the Helping Process.' Footer has course details.

Slide titled 'Phases of the Helping Process' outlines exploration, engagement, assessment, and planning. Lists behavior, thoughts, beliefs, emotions, and information revealed. Includes steps 3, 2, 1, and emphasizes 'Formulating a multidimensional assessment.'

Title: 'Phases of the Helping Process.' A pyramid with three colored circles (1: green, 2: orange, 3: red) labeled 'Exploration, Engagement, Assessment, and Planning.' Bullets: 'Formulating a contact,' 'Solution-focused approach.' Footer: 'Jacob Campbell, Ph.D. LICSW at Heritage University. Fall 2025 SOWK 486w.'

Diagram illustrates phases in a helping process. Three numbered circles represent steps: 1) Exploration, Engagement, Assessment, and Planning. Text explains client linkage. Title: 'PHASES OF THE HELPING PROCESS.' Footer: Jacob Campbell, Ph.D., LICSW at Heritage University; Hepworth et al., 2023; Fall 2025 SOWK 486w.

Arrow graphic numbered 3-2-1 stacked vertically; text reads 'PHASES OF THE HELPING PROCESS: Implementation and Goal Attainment.' Names and dates noted: Jacob Campbell, Ph.D., LICSW, Heritage University, Hepworth et al., 2023, Fall 2025 SOWK 486w.

Triangle graphic shows steps labeled 3 to 1 for implementation and goal attainment. Text lists: 'Prioritize goals,' 'Select interventions,' 'Plan implementation,' 'Maintain focus.' Title: 'PHASES OF THE HELPING PROCESS.'

Triangle diagram displays three phases: 'Implementation and Goal Attainment.' Bullet points list tasks for maintaining continuity, monitoring progress, addressing barriers, and employing self-disclosure. Titled 'Phases of the Helping Process.'

Slide titled 'Phases of the Helping Process' lists: enhancing self-efficacy, monitoring progress, barriers to goal attainment, relational reactions, enhancing clients' self-awareness, and use of self. Triangle with numbers 3, 2, 1 on left indicates 'Implementation and Goal Attainment.' Bottom states Jacob Campbell, Ph.D. LICSW, Heritage University, Fall 2025 SOWK 486w.

A slide displays three numbered phases related to evaluation and termination, listing tasks like assessing goals, developing strategies, and terminating relationships. Title: 'Phases of the Helping Process.' Authored by Jacob Campbell.

A vertical arrow labeled 'Evaluation and Termination' lists numbers 1-3. Text includes 'PHASES OF THE HELPING PROCESS,' 'SUCCESSFULLY TERMINATING THE HELPING RELATIONSHIP,' and 'PLANNING CHANGE MAINTENANCE STRATEGIES.' Footer mentions Jacob Campbell and Fall 2025 SOWK 486w.

A presentation slide shows a text-based ethical case scenario involving Googling and using social media for client information, and using Snapchat to share impressions of clients. Questions about ethical principles follow. 'ETHICS CASE 1' is in bold on the right.

**Object:** Ethics case slide **Action:** Describes confidentiality dilemma **Context:** Youth group in a correctional facility**Text Transcription:**- 'You are forming a youth group in a state correctional facility... Are you required to share all the information you learn in the group? How can you encourage trust and sharing if there are limits to confidentiality?'- Questions: 'What conflicting principles and values are in play...?', 'What are the pros and cons...?', 'What guidelines are applicable...?', 'What resources could you consult...?'- 'ETHICS CASE 2'- Jacob Campbell, Ph.D. LICSW at Heritage University- 'Fall 2025 SOWK 486w'

The slide contains text discussing an intake interview with a young woman displaying defensive behavior, mentioning parenting struggles, and leaving abruptly. Questions for discussion about ethical principles are presented on a blue background labeled 'ETHICS CASE 3.' Footer: 'Jacob Campbell, Ph.D. LICSW at Heritage University, Fall 2025 SOWK 486w.'

A case study text describes a scenario involving a middle-aged male client at a mental health agency experiencing workplace stress. Questions focus on ethical principles, pros and cons, guidelines, and resources for resolving the situation. Title: 'ETHICS CASE 4,' from a presentation by Jacob Campbell, Ph.D. at Heritage University.

Dr. Jacob Campbell

35 slides

Description

Week four is a continuation of laying the groundwork for this course. It is focused on providing an overview of the helping process. The Hepworth et al. (2023) text formats the helping process into three phases.

Phase 1: Exploration, Engagement, Assessment, and Planning
Phase II: Implementation and Goal Attainment
Phase III: Evaluation and Termination

During the session, we will be examining an overview of considerations we should have in each of the phases. We will also be looking at how we set the environment with our clients and what the interviewing process looks like. Finally, we will spend some time discussing some potential ethical dilemmas. The agenda is:

Overview of the three phases of the helping process
Setting the environment
Interviewing clients
Practice with ethical dilemmas

The learning objectives this week include:

Describe the three phases of the helping process and identify key tasks associated with each phase.
Demonstrate strategies for creating a supportive environment during client interviews, including setting, preparedness, and rapport-building.
Practice and evaluate techniques for starting the interview, engaging clients, and initiating assessment.
Identify behaviors and communication styles that enhance or inhibit client trust and motivation.
Analyze ethical dilemmas using professional values and guidelines to inform decision-making in complex situations.