Spring 2024 SOWK 460w Week 10: Design Methods Part II

A presentation at Heritage at CBC Week 10 in in Pasco, WA 99301, USA by Jacob Campbell

During week ten, we continue to look at design methods. Two common methodologies that we use in developing a program evaluation are qualitative designs and consumer satisfaction. Qualitative design methods provide an opportunity to develop a deep understanding of a perspective or set of perspectives about the organization. Questionnaires and a process to understand consumer satisfaction allow us to understand how our clients are engaging with a service and their perceptions around its implementation.

The agenda for today’s session is as follows:

  • Presentation about graduation planning
  • Benefits of the qualitative approach
  • Qualitative design methods
  • Focus groups
  • Consumer satisfaction surveys