A presentation at Heritage University at CBC Week 05 in
September 2019 in
Pasco, WA 99301, USA by
Location: CBC Campus - SWL 206Time: Wednesday from 5:30-8:15Week 05: 09/16/19 — 09/22/19Reading Assignment: Hepworth et al. (2016) Chapters 5 & 6Topic and Content Area: Communication SkillsAssignments Due: Reading QuizOther Important Information: N/A
As we have talked about, relationship and client belief in the process is key to having positive outcomes.
Nearly half of the outcome relies on fundamental skills and abilities that social workers need to learn, apart from the type of treatment offered
(As cited by Hepworth — Adams et al., 2008; Miller et al., 2013)
Factor | Percentage
—- | —-
Client or extra-therapeutic factors | 40%
Relationship factors | 30%
Placebo, hope, and expectancy factors | 15%
Model / technique factors | 15%
“Clients often have an unclear idea about what to expect from contact with a social worker, and those ideas may differ from the social worker’s expectations as well (Kadushin & Kadushin, 1997). This is most evident when the client has been referred or mandated for service. Clarifying expectations becomes a key intervention in work with clients who have not chosen to see a social worker (Rooney et al., 2009; Trotter, 2006).”
[Small Group Activity] Have students break up into their partner group for an assignment from another class. Have them go though and help clarify roles for the assignment.
B. F. Skinner (1933) “Resistance to Extinction” in the Process of Conditioning, The Journal of General Psychology, 9:2, 420-429, DOI: 10.1080/00221309.1933.9920945
Carl Rodgers and person Center Counseling probably give the best and most focus on basic helping attitudes.
The facilitative conditions (or core conditions) in helping relationships were originally denoted by Carl Rogers (1957) as…
Much of the current research describes these as:
Facilitative conditions are often thought to be the foundation-level skills that undergird many treatment models and help create a positive client–social worker relationship.
The facilitative skills are particularly useful in treatment situations with voluntary clients.
[Discussion] What words would you choose as antonyms for each of these?
[Activity] Have everybody pair up with a partner. Each group will receive one of the three words listed above or it’s antonym. You will have a couple of minutes to think about a scenario and act it out in front of the class. The class will guess what helping (or not helping attitude is being portrayed).
The RSA. (2013, December 10). Brené Brown on Empathy. Brené Brown on Empathy. Retrieved from https://www.youtube.com/watch?v=1Evwgu369Jw
The following is a short video clip from a presentation that Brené Brown did called the “The Power of Vulnerability.”
[Activity] Watch the video clip.
[Discussion] What did you think of Theresa Wiseman (2007) concept of four parts to empathy. “Toward a holistic conceptualization of empathy for nursing practice.”
[Discussion] What do you think about this video?
To review, that is…
Wiseman, T. (2007). Toward a holistic conceptualization of empathy for nursing practice. Advances in Nursing Science, 30(3), E61–E72. https://doi.org/10.1097/01.ANS.0000286630.00011.e3
With empathy being such an important skill, we need to discuss how we can develop perceptiveness to feelings. As well we know that feelings or emotions exert a powerful influence on behavior and often play a central role in the problems of clients.
Applicants or voluntary clients often enter into the helping relationship with openness, hoping to explore both their concerns and their related feelings.
You feel __ about __ because __
You feel __, yet you also feel __
[Partner Group Activity] With partner, take turns sharing respectively for about five minutes, about an experience that they experienced a emotional response (any emotion, happiness, sadness, excitement, nervousness, etc. - does not need to be an overly personal story.) The person not telling the story job is to draw out the details of the event and find opportunities to respond empathetically.
There are a number of ways in which social workers can employ reciprocal empathic responding:
—> Continues on next slide
[Whole Class Activity] What is authenticity and why is it important?
Authenticity is defined as the sharing of self by relating in a natural, sincere, spontaneous, open, and genuine manner.
“Viewed from a therapeutic perspective, self-disclosure encourages clients to reciprocate with trust and openness. Lee (2014) has identified two types of self-disclosure: self-involving statements and personal self-disclosure” (Hepworth, et al., 2017)
As social workers practice authentic responding and teach clients to respond authentically in their encounters with others, they should keep in mind the following guidelines related to the four elements of an authentic message:
Ragan, T. (2014 Jan 30) Carol Dweck - A study on praise and mindsets [Video File]. Retrieved from https://youtu.be/NWv1VdDeoRY.
[Whole Class Activity] Watch the video.
[Whole Class Activity] Discuss:
As social workers, we sometimes have to authentically respond when there are requests made by the client or when we believe it is for the best interest of the client.
“Another aspect of relating authentically entails relating assertively to clients when a situation warrants such behavior.”
“Verbal following involves the use and sometimes blending of discrete skills that enable social workers to maintain psychological contact with clients on a moment-by-moment basis and to convey accurate understanding of their messages. Moreover, verbal following behavior takes into account two performance variables that are essential to satisfaction and continuance on the part of the client:”
There are two basic types of of reflection:
Reflection can take the form of the following forms:
Closed-ended questions define a topic and restrict the client’s response to a few words or a simple yes or no answer.
Open-ended questions and statements invite expanded expression and leave the client free to express what seems most relevant and important.
Seeking concreteness is an important aspect of drawing out information from a client. We can use it to obtain concreteness in a number of areas:
The functions of focusing skills include
Four Distinct facets of summarizing:
View Week 05 - Communication Skills.
Week five focuses on communication skills that we use as clinicians. The agenda is as follows: